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Connect With US

  • Contact us
  • Customer Grievance
  • Location

Contact us

Toll Free Number:

1800 103 7929

Whatsapp Support:

86675 99331

Customer Support email:

customercare@orangeretailfinance.com

Corporate email:

info@orangeretailfinance.com

Registered & Corporate Office

No.4/363, Kandhanchavadi, OMR, Chennai – 600096, Tamil Nadu, India.

Customer Care Number

95858 90000

Write to us

Customer Grievance Redressal Mechanism

  Complaint & Grievance - Mode Description Timeline to Resolve
1 Branch Visit Customers can visit our branches and handover a complaint letter to the Branch Manager or any other branch personnel (i) Normal cases (other than the one mentioned below): 10 working days
  Complaint & Grievance - Mode Description Timeline to Resolve
2 Telephone The customer can call us and log the grievances at 1800 103 7929 between 10. 00 AM to 7. 00 PM, Monday to Saturday, except public Holidays ii) Fraud cases, Legal cases and cases which need retrieval of documents and old records: 20 working days
  Complaint & Grievance - Mode Description Timeline to Resolve
3 WhatsApp The customer can share his grievance on WhatsApp No 8667599331 (iii) If any case needs additional time, the Company will inform the customer the reasons of delay in resolution within the timelines specified above and provide expected time-lines for resolution of the complaint
  Complaint & Grievance - Mode Description Timeline to Resolve
4 Email Customers can write to the given email ID: customercare@orangeretailfinance.com  

FIRST LEVEL ESCALATION

Appellate Authority

Mr. Shajanraj S

Email Id: appellate.authority@orangeretailfinance.com

Phone: 86675 99331

SECOND LEVEL ESCALATION

Nodal Officer

Mrs. Chitra K

Orange Retail Finance India Private Ltd, No.4/363, Kandhanchavadi, OMR, Chennai – 600 096, Tamil Nadu, India.

Email Id: chitra.k@orangeretailfinance.com

Ph : 044 4077 4077

THIRD LEVEL ESCALATION

The Grievance Redressal Officer / Principal Nodal Officer

Ms. Vasanthi P

Orange Retail Finance India Private Ltd, No.4/363, Kandhanchavadi, OMR, Chennai – 600 096, Tamil Nadu, India.

Email Id: compliance.rbi@orangeretailfinance.com

Ph : 044 4077 4077

Location

Address:

No. 4/363, Second Floor, Kandhanchavadi, Old Mahabalipuram Road, Chennai – 600096, Tamil Nadu, India.

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