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Contact us

Customer Support email:

customercare@orangeretailfinance.com

Corporate email:

info@orangeretailfinance.com

Registered & Corporate Office

No.4/363, Kandhanchavadi, Old Mahabalipuram Road, OMR, Chennai – 600096, Tamil Nadu, India.

Customer Care Number / WhatsApp Support

95858 90000

Customer Grievance Redressal Mechanism

 Complaint & Grievance - ModeDescriptionTimeline to Resolve
1Branch VisitCustomers can visit our branches and handover a complaint letter to the Branch Manager orany other branch personnel(i) Normal cases (other than the one mentioned below): 10 working days
 Complaint & Grievance - ModeDescriptionTimeline to Resolve
2TelephoneThe customer can call us and log the grievances at 95858 90000 between 10. 00 AM to 7. 00PM, Monday to Saturday, except public Holidaysii) Fraud cases, Legal cases and cases which need retrieval of documents and old records: 20working days
 Complaint & Grievance - ModeDescriptionTimeline to Resolve
3WhatsAppThe customer can share his grievance on WhatsApp No 95858 90000(iii) If any case needs additional time, the Company will inform the customer the reasons ofdelay in resolution within the timelines specified above and provide expected time-lines forresolution of the complaint
 Complaint & Grievance - ModeDescriptionTimeline to Resolve
4EmailCustomers can write to the given email ID: customercare@orangeretailfinance.com 

FIRST LEVEL ESCALATION

Appellate Authority

Mr. Shajanraj S

Email Id: appellate.authority@orangeretailfinance.com

Phone: 86675 99300

SECOND LEVEL ESCALATION

Head of Customer Service Delivery

Mr. Patrick John Manuel

Orange Retail Finance India Private Ltd, No.4/363, 2nd Floor, Kandhanchavadi, Old Mahabalipuram Road (OMR),Chennai – 600 096, Tamil Nadu, India.

Email Id: patrickjohn.m@orangeretailfinance.com

THIRD LEVEL ESCALATION

The Grievance Redressal Officer / Principal Nodal Officer

Mr. Sai Prasanna

Orange Retail Finance India Private Ltd, No.4/363, 2nd Floor, Kandhanchavadi, Old Mahabalipuram Road (OMR),Chennai – 600 096, Tamil Nadu, India.

Email Id: compliance.rbi@orangeretailfinance.com

Location

Address:

No. 4/363, Second Floor, Kandhanchavadi, Old Mahabalipuram Road, Chennai – 600096, Tamil Nadu, India.