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  • Customer Grievance
  • Location

Contact us

Customer Support email:

customercare@orangeretailfinance.com

Corporate email:

info@orangeretailfinance.com

Registered & Corporate Office

No.4/363, Kandhanchavadi, Old Mahabalipuram Road, OMR, Chennai – 600096, Tamil Nadu, India.

Customer Care Number

95858 90000

Whatsapp Support

86675 99331

Write to us

Customer Grievance Redressal Mechanism

  Complaint & Grievance - Mode Description Timeline to Resolve
1 Branch Visit Customers can visit our branches and handover a complaint letter to the Branch Manager or any other branch personnel (i) Normal cases (other than the one mentioned below): 10 working days
  Complaint & Grievance - Mode Description Timeline to Resolve
2 Telephone The customer can call us and log the grievances at 95858 90000 between 10. 00 AM to 7. 00 PM, Monday to Saturday, except public Holidays ii) Fraud cases, Legal cases and cases which need retrieval of documents and old records: 20 working days
  Complaint & Grievance - Mode Description Timeline to Resolve
3 WhatsApp The customer can share his grievance on WhatsApp No 8667599331 (iii) If any case needs additional time, the Company will inform the customer the reasons of delay in resolution within the timelines specified above and provide expected time-lines for resolution of the complaint
  Complaint & Grievance - Mode Description Timeline to Resolve
4 Email Customers can write to the given email ID: customercare@orangeretailfinance.com  

FIRST LEVEL ESCALATION

Appellate Authority

Mr. Shajanraj S

Email Id: appellate.authority@orangeretailfinance.com

Phone: 98430 06748

SECOND LEVEL ESCALATION

Head of Customer Service Delivery

Mrs. Chitra K

Orange Retail Finance India Private Ltd, No.4/363, 2nd Floor, Kandhanchavadi, Old Mahabalipuram Road (OMR), Chennai – 600 096, Tamil Nadu, India.

Email Id: chitra.k@orangeretailfinance.com

THIRD LEVEL ESCALATION

The Grievance Redressal Officer / Principal Nodal Officer

Ms. Vasanthi P

Orange Retail Finance India Private Ltd, No.4/363, 2nd Floor, Kandhanchavadi, Old Mahabalipuram Road (OMR), Chennai – 600 096, Tamil Nadu, India.

Email Id: compliance.rbi@orangeretailfinance.com

Location

Address:

No. 4/363, Second Floor, Kandhanchavadi, Old Mahabalipuram Road, Chennai – 600096, Tamil Nadu, India.

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